Wayne Duan

Director, Walgreens.com & Drugstore.com, Walgreens Digital Commerce
Wayne Duan is currently Director of Digital Commerce for Walgreens. In his current role, Wayne manages the P&L and leads a team of merchants that oversees all aspects of pricing, promotions, and assortment strategies for the merchandising departments at Walgreens.com and Drugstore.com (excluding photo and pharmacy). He also leads digital commerce teams in charge of catalog maintenance and visual merchandising. In addition, Wayne is directly involved in planning and executing various strategic omni-channel initiatives for Walgreens.com. Prior to this role, Wayne was the lead merchant for Walgreens.com and held various merchandising roles within Walgreens.
Prior to joining Walgreens, Wayne was a management consulting professional primarily advising his clients in business process outsourcing (BPO) and business intelligence. Wayne advised clients in the apparel retail, consumer packaged goods, financial services, and insurance industries. He also held merchandising and planning roles at Target and Banana Republic.
Wayne received his MBA from Northwestern University's Kellogg School of Management, and his B.A. from the University of Chicago in economics and political science. He is an avid mountain climber and scuba diver.

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16:30 Cross-Channel Future Panel Discussion: Bringing Cross-Channel Into The Future

Our group of multi-channel mavens debate and outline their multi-channel strategies. They’ll talk technology usage, organizational structures to infrastructure and even fulfillment. Leave with a detailed picture of how you can maximize your strategies, looking both internally and externally.

• Evolve your cross-channel capabilities to become fully omni-channel
• Infuse technology throughout the shopping funnel to support customer acquisition and retention: research, purchase and support
• Put technology in place to help cross-channel shoppers