Ben Gray

Senior App Quality Evangelist
Ben Gray is an App Quality Evangelist with Applause. He advises clients on their digital strategies to deliver delightful customer experiences. Prior to joining Applause, Ben served as a Principal Analyst with Forrester Research, where he spent more than a decade advising Fortune 500 companies on their IT strategies and was regularly quoted in top publications like The Wall Street Journal, The New York Times and InformationWeek.

15:00 The State Of The Retail Apps Economy And What It Takes To Win Customers For Life

Applause Executive

Hear about the latest future technologies in this case study, from a tech expert and retailer.